Shipping policy

Processing Time

Orders are processed within 1–2 business days after purchase. During high-volume seasons or product launches, processing may take a bit longer. We’ll always notify you by email if there’s a delay.

Shipping Rates & Delivery Estimates

• Standard Shipping: 3–7 business days

• Local Pickup (Charleston, SC area): Available at checkout

Shipping costs are calculated at checkout based on your order total and delivery location.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. If you don’t see it in your inbox, please check your spam or promotions folder.

Local Pickup

For local customers, you can select “Local Pickup” at checkout.  You’ll receive an email suncrew@suncookery.com to coordinate a date/time/location when your order is ready—usually within 24 hours.

International Shipping

At this time, we only ship within the United States. We hope to expand international shipping soon!

Damaged or Lost Packages

If your package arrives damaged or doesn’t arrive within the estimated delivery window, please contact us within 7 days of delivery at suncrew@suncookery.com. We’ll work with the carrier to resolve the issue and ensure your order is made right.

Returns or Exchanges

Please refer to our Return Policy for information on returns, exchanges, or refunds.

Questions?

We’re here to help. Reach out anytime at suncrew@suncookery.com with any questions about your order or shipping details.